Account Manager Wanted

We have an Account Manager vacancy available if you would like to join the Health Intelligence team based in Sandbach, Cheshire

Account Manager

Health Intelligence is seeking an experienced Account Manager, who can maintain a trusted and robust working relationship with our customers. Understand the customer’s circumstances, requirements, opportunities and risks and apply this understanding to the managing of the accounts.

Responsibilities

• To build and manage project implementation plans
• Establish clear benefits which are to be delivered to each participant in the service(s), and realised. Ensure that these benefits are measured
• Manage implementation personnel contributions to ensure our customers receive and appreciate our high quality service
• Coordinate all activities pertaining to:
• Data export and load processes from participating organisations
• Ensuring the specification of our analytics/reporting services meets the needs of our customers
• Training of end users
• Education of those in a clinical governance or commissioning role
• Demonstrating health outcomes as a result of our services
• Maintaining and expanding relationships with existing customers and identifying new sales opportunities
• Managing a portfolio of accounts
• Completing administrative work as required
• To be fully acquainted with the role of patient privacy, confidentiality, Section 251 and security frameworks in the NHS; to ensure that clients are appropriately briefed on the benefits of the service within this context, their obligations and where appropriate to ensure that Caldicott Guardians and Security Officers are fully supportive of the service.

Reporting

• Prepare weekly progress reports on the client
• Participate in internal division meetings identifying client progress, client risks, operational challenges and recommending resolutions

Experience

• At least two years’ experience working within the NHS or alongside the NHS with a thorough understanding of how the NHS operates

If you are interested in this role please apply by sending your CV to Rosy.Willis@health-intelligence.com by the end of March