Join our Support Services Team

Support Services Administrator

We require an enthusiastic, self-motivated and well organised person to assist with the Remote Data Extracts of our NHS Customers at our Sandbach office.

The post involves:

Undertake Remote Data Extracts for our Customers (Run Monthly exports)

Provide first line telephone support for our NHS Customer queries

Assist with the internal Administration of the Support Services and IT Functions; undertake any Support Services ad-hoc duties and projects that are required. Respond to incoming support e-mails and queries and process them on the support desk.

Other administration duties will involve updating customer’s master logs and export logs with any changes to GP Practices. Check Organisations Enrolled on HI Hub (Manual Data Load Check to make sure exports are all up to date and that orgs enrolled has been updated). Process and update any new data sharing agreements (DSAs) we receive. Know about all the different products we sell and how to support them if a customer calls. Proactively work with all members of the company and also with external customers as required.

Key Relationships:
Working closely with IT, Training and Sales

Skills / Experience:

• A strong knowledge of Microsoft packages
• Well organised with excellent administration skills
• Clear verbal communication skills with good a telephone manner
• A hand’s on approach and a willingness to learn

Experience in any of the following would be a distinct advantage:

• Experience of using a Support Desk
• Experience of Remote Software