Part-time Support Services Administrator Needed

We have a part-time Support Services Administrator vacancy if you would like to join the Health Intelligence team based in Sandbach, Cheshire.

We require an enthusiastic, self-motivated and well organised person to assist with the support of our NHS customers, onsite users and to provide remote support to offsite staff.

Support Services Administrator

• You will be undertaking Remote Data Extracts for our customers (run monthly exports)
• Provide first line telephone support for our NHS customer queries
• Assist with the internal administration of the Support Services and IT functions; undertake any Support Services ad-hoc duties and projects that are required.
• Respond to incoming support emails/queries and process them on the support desk
• Other administration duties will involve updating customer master and export logs
• Process and update new data sharing agreements (DSAs)
• Understand the different products we sell and how to support them if a customer calls. You will assist customers who may need help or assistance and also provide customer training sessions.
• Proactively work with all members of the company and also with external customers as required

Skills / Experience:

• A strong knowledge of Microsoft packages
• Well organised with excellent administration skills
• Clear verbal communication skills with good a telephone manner
• A hand’s on approach and a willingness to learn
• Experience in any of the following would be a distinct advantage:
  • Experience of using a Support Desk
  • Experience of remote software

The post holder must be:

• Organised and proactive
• Self-motivated and focused
• Aware of processes and procedures
• Trustworthy and dependable
• Good communication skills at all levels
• Ability to multitask
• Good administration and computer skills
• Attention to detail
• Capable of understanding, and working within processes and protocols guidelines
• Good time keeping

If you are interested in this role, please apply by sending your CV to rosy.willis@health-intelligence.com